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Engine Parts Frequently Asked Questions
Q: What kind of products can you supply?
We can supply Cummins China genuine products including Cummins diesel engine, Cummins engine spare parts, and Cummins diesel generator set. The Cummins china engine models include B, C, ISDe, L, M11, QSM11, ISF2.8/3.8, NTA855, KTA19, and KTA38 serial engine of marine, construction, generator set, and vehicle application and genuine engine parts for these engine models.
Q: How is the quality of your Cummins products?
The quality of our Cummins products is guaranteed. All our Cummins diesel engines and engine parts are from Cummins China factories including DCEC, CCEC, FOTON Cummins and XlAN Cummins, so the quality is standard guaranteed.
Q: If we build a long-term and friendly business relationship, can we enjoy some discounts?
EB can guarantee that you will enjoy good discounts in the near future when we continue our friendly business cooperation!
Q: Do you provide expedited delivery service for urgently needed parts?
Yes. For urgently needed parts, we can provide expedited delivery service to ensure that the parts are delivered to you as soon as possible.
Q: Can I apply for a credit line for my company account?
Yes. We provide credit account services for long-term customers. You can contact our financial team to get application process and conditions.
Q: How about your delivery time?
For Cummins engine parts, the usual delivery time is 3-7 days after receiving payment. While for Cummins diesel engine and generator set, the delivery time will be within 30 days. For Cummins marine engine and generator set, it will be different as it is determined by the Cummins China factories.
Q: How are your services?
If you have any questions or inquiries, welcome to contact us freely by email or online communication.
Q: What should I do if the parts I received are faulty?
If you encounter any problems, please contact our customer service team immediately and we will provide you with return, exchange or repair services to ensure your satisfaction.
Q: Can you provide the large inventory of parts I need?
Yes, of course. We have sufficient inventory to meet the needs of large-volume orders. If special parts are required, we can also customize the purchase according to your needs.
Q: How to track my order?
Once your order is shipped, we will provide a tracking number, and you can track the delivery status of your order online at any time to ensure that the goods are received in time.
